Shipping & Returns FAQ
How long does order processing take?
Orders are processed within 1–2 business days (Monday through Friday, excluding holidays).
Which carriers do you use?
We ship exclusively within the United States using FedEx and UPS.
How long will shipping take?
Standard shipping typically takes 3–7 business days after your order has shipped.
How much does shipping cost?
– Flat-rate shipping: $15 per order
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number via email for FedEx or UPS.
What if my package is lost or arrives damaged?
Contact us at support@cbfashionusa.com within 5 business days of the delivery date so we can file a claim and resolve the issue.
What is your return window?
Returns must be initiated within 14 days of delivery.
What items are eligible for return?
Items must be unworn, unwashed, and in original condition with tags attached.
Final sale or clearance items are not eligible for return unless defective
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to a defect or our error.
How do I get a refund?
Once your return is received, we inspect it within 3 business days.
Approved refunds are processed within 7 business days to your original payment method.
Can I exchange an item?
We do not offer exchanges. Please return your item for a refund and place a new order for the correct item or size.